Shipping

Shipping

Our products will be posted via Royal Mail, standard 3 – 5 day delivery, at a cost of £3.00. We do offer an extra next day delivery service at an extra charge at your request. Due to the nature of the home fragrance products and recent legislation regarding the transport of liquids, please note that we are not permitted to use Royal Mail as our carrier. By law we are required to use designated couriers who can handle products of this type.  Unfortunately at this time we can only post our products within the UK mainland. Free shipping available for all orders over the value of £25.00.

Important Shipping Information

Delivery is normally received by you 4-6 business day from ordering (Subject to Availability). Our aim is to ensure that you receive the best delivery service available and that your goods are shipped quickly and accurately to your required destination. Should your order not arrive within 7 workings following receipt of your email despatch confirmation, please contact Eccleston Gifts via email to highlight the issue.

Tracking

Tracking is only available at your request via the next day delivery service. Once your order has been despatched you will receive a unique tracking number for your parcel.

Packaging

All your gifts will be suitably packaged to prevent damage. Each product will have been inspected prior to packing. Any errors or damage to goods in transit must be notified within 7 days of receipt of goods or a credit/refund cannot be issued. If possible a photograph should be taken and emailed to ecclestongifts@outlook.com.

Subject to Availability

We will endeavour to make sure your order is available for us to send immediately, however in the unlikely event of an order being accepted for which there is no current stock, you will be contacted via email and will have the option either to wait until the item is available from stock, make a substitution or to cancel or refund your order