Returns Policy

Returns accepted no later than 14 days from date of Purchase. Returns are not free and must be returned by Royal Mail Signed For or via the same courier service as received, proof of posting will not be accepted as proof of delivery. Alternatively please return to Eccleston Gift Shop. Under consumer contracts 2013 if you buy online your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt, this includes any delivery charge. The item must be unused and returned in its original packaging.

Please notify us after 5 working days if you have not received your order. If an item has been lost in the post please allow 15 working days from the date of postage to claim a missing item and we will send out a replacement. (In accordance with Royal Mail’s/couriers missing items policy).

All your gifts will be suitably packaged to prevent damage. Each product will have been inspected prior to packing. Any errors or damage to goods in transit must be notified within 7 days of receipt of goods or a credit/refund cannot be issued. If possible a photograph should be taken and emailed to ecclestongifts@outlook.com.